Data Collection

• Website visitors: Data are collected via cookies.

• Service users/subscribers: First name, last name, email address, telephone number, IP address and any other data necessary to provide the services.

Data Controller
The controller of personal data under this privacy policy is TourSlove d.o.o., general partnership (so.p.), Brdo 54, 5230 Bovec, Slovenia.

Scope
This policy applies to all individuals using our services, including website visitors and service users.

Purpose and Legal Basis for Data Processing

• Contractual basis: Data are processed to provide services, including user identification, service billing and communication.

• Legal basis: We use data to ensure the security and stability of our services, prevent abuse and maintain service quality. In case of suspected abuse, data may be disclosed to competent authorities and retained for up to five years after the end of the business relationship.

• Consent: Certain processing activities (e.g. marketing communications) rely on consent, which may be changed or withdrawn at any time. Data collected on the basis of consent are retained for two years after the end of the business relationship, unless otherwise required by law.

Data Disclosure Restrictions
Certain services may be performed by external contractors who are bound by confidentiality agreements and legal provisions. Data may be disclosed to state authorities when required by law.

Data Retention
Data are retained according to type and purpose:

• Accounting and contact data: until limitation periods expire, typically one to five years.

• Invoices: ten years in accordance with VAT legislation.

• Consent-based data: two years after the end of the business relationship, unless otherwise required by law.

Individuals’ Rights
You have the right to access, rectify, erase, restrict processing, data portability and object. Requests should be sent to info@tourismslovenija.eu; we will respond within one month, or two months for complex cases.

Complaints Concerning Data Processing
To file a complaint, contact us by email or post. If you are not satisfied with our response, you may contact the Information Commissioner. Before doing so, send a detailed complaint to info@tourismslovenija.eu or by post to TourSlove d.o.o., so.p., Brdo 54, 5230 Bovec. We will reply within five working days.

Policy Provisions
Any matters not covered by this policy are governed by applicable law. We reserve the right to amend this policy, notifying users on our website at least 30 days before changes take effect. For questions, write to info@tourismslovenija.eu.

Policy Effective Date
This policy is published on our website and has been in force since 25 May 2018.